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Lock FAQ

This area is constantly updated , if after reviewing the FAQ, you still find no solution , please submit your question below and we will have our team of lock experts e-mail your answer / solution. The best of these question/answer pairs will then be added to our FAQ database and displayed here to inform other users of this FAQ. In this fashion we hope to build a FAQ based expert system on real world questions answered by lock professionals. If you have a Tip, you would like to share with the world. Put the question followed by the answer and we will review your entry for inclusion in the database. Add your name and e-mail as well if you would like it listed with the entry.

Question :	What exactly is a shackle?
Answer :	The "U" part of the lock is the shackle, which may vary in thickness and in length.

Question :	Is there one master key that can open all locks?
Answer :	The term master keyed means there can be one (or more) master keys that will open all keyed-different locks in a system.

Question :	I am having a hard time finding a dealer in my area that can supply me with the combination to my lock. Is there a list of dealers in the 30906, 30903, 30907, or 30909 zip code vicinity that can give me some assistances. Most locksmith were not very cooperative and the Ace and True Value dealers are affiliates and not true store. Your assistance in this matter would be greatly appreciated.
Answer :	For security and liability reasons HPI nor Master Lock Company provides combinations to end users. If you have the padlock you may send it to: P.O. Box 1326, El Cajon, CA 92022-1326 with a check for $6.00 each. We will then return the locks to you with the correct combinations. Some may find it less expensive to simply purchase new locks. Others may find some locks to be sentimental in value.

Question :	I am doing research for a project on the strength and hardness of U-locks. While searching your web page, I did not find any information on the type and composition of the steel Master lock uses in its shackles. If possible I would like to know the exact type of steel (1084 etc.) and any processing that was done to the steel, eg case hardening, tempering, cold working, extruding, etc. The specific Master lock I want information on is model number 8184. thank you very much for your help Adrian Gamboa
Answer :	We will be researching your question and post an answer promtly. Thank you.

Question :	I am in need of a comb.lock that I can use on a mini storage shed with inside doors. I would like to be able to give the comb to the renters but also could change the comb if needed. I live in WI so winter weather my be a problem. cold wet snow -locks freeze up alot. If you have any suggestion please let me know. If not what type with a key woud work well. Thank you in advance Rosie Peters
Answer :	The Master Lock model number 175 is perfect for you! It has the ability to reset the four dials to any combination you like, as many times as you like! Go to home page of www.masterlocks.com and search for model number 175.

Question :	Which is a better locker lock, built-in or padlock style?
Answer :	Both are great depending upon the locker situation. Heatlth clubs and the like typically do better with key controlled padlock styles (model 1525) versus built-in locks. However, schools and the like may find it advantageous to use built-in locks due to the ease of day to day use. Padlocks never leave the locker etc., plus you can change the internal combination up to five times per lock. (1600 Series)

Question :	I have a friend who collects abandoned combination Master Locks. Do you recycle? Would she be able to collect a fee?
Answer :	HPI - Online does recycle excess steel and etc. However, we do not offer funds for returned locks. Only refunds on defective merchandise. Thank you for your question!

Question :	do you make push button combination locks? thanks, Ron
Answer :	Master lock currently does not manufacture push button padlocks. However, the model 1520D is worth a look, plus the 1520D is resettable!

Question :	Several years ago, we purchased a block of keyed combination locks for our band instrument lockers. We now have more lockers, so we need additional locks.....keyed the same as the old ones. Is this a possibility? Tom Tapscott Band Director Northeast HS Clarksville, TN
Answer :	Tom - No problem! You can purchase the 1525 key controlled combination locks with your existing keyway! Simply call our toll free number to place your order. Thanks!

Question :	I have several combo locks that i have lost the combinations for them. Is there a way that i could obtain the combinations if i give you the number on the back? I keep forgetting to write down the ser # and combination. I also hate to keep buying more locks because i have forgetton the combinations to the ones i have previously bought. Please help me Thank you in advance
Answer :	Follow the link below for help. Perhaps you might keep your combinations and key numbers for keyed locks in a file on your computer, in case of future loss. http://www.masterlocks.com/lost_combo.htm

Question :	Is there a difference between a "warded pad lock" and just a normal "pad lock"?
Answer :	Good question! A warded padlock has a warded locking mechanism which minimizes jamming from dirt and grime. Typically, warded padlocks are not best for maximum security, but are great for sheds, gates etc. A "normal" padlock I will assume is a laminated steel pin tumbler padlock - The main difference here is the keyway for a pin tumbler padlock can be from four to seven pins in the cylinder itself. A warded padlock does not have a pin tumbler cylinder at all.

Question :	I am looking for a combination triggerlock similar to your 90DSPT - Do you have anything like that?
Answer :	As a matter of fact, July 1, 1999 there will be made available the Master Lock model 94DSPT, which is a resettable combination triggerlock. Check out www.triggerlock.com for a look or you can check out www.gunlocksonline as well for secure online ordering!

Question :	My friend wants to know if she can get her lost combination over the web. Is that possible?
Answer :	In a perfect world it would be possible. However, for now check out the home page of www.masterlocks.com for help with your friends lost combination.

Question :	Is it possible to order a combination padlock from Masterlock that has a certain combination number? I lost my lock and would like to replace it without having to commit to memory a new combination.
Answer :	Actually you can order combination padlocks to specific numbers as long as they are combinations containing all even, or all odd. The model number would be 1500 Combination alike.

Question :	Many years ago, our Ind. Arts department purchased a block of keyed combination locks ( 1525 ) for our lockers. We discontinued using them several years ago, but saved the locks. We now want to use them again but have only one key. Is there any way to get 3 or 4 more keys?
Answer :	Yes you can get control keys for registered end users. Please call toll free for more info at: 1-800-778-2217

Question :	Can I order Master combination locks with a combination I specify? Can I order as many as 3 or 4 combination locks with identical combinations?
Answer :	Yes - Please remember that you must choose combinations that are either all odd numbers or all even numbers.

Question :	I am interested in seeing your colored locks but have found that all of your pics online are in black and white. Any chance of updating (at least those) to color? Thanks. Scott
Answer :	Great suggestion! We will be setting those images up live within a couple of weeks. Thanks for the tip!

Question :	Do you still carry the #518 warded long-shackle padlock? We would need them keyed to our existing access key. The key is not stamped but can we can mike out the spacings and depths.
Answer :	The model 518 has been discontinued, however the substitute would be either the 117 or 517. Thank you!

Question :	Is there a quick and easy way to get additional keys to a master lock? None of the hardware stores in my area carry them.
Answer :	Yes - You can order extra keys by phoning us direct. Give us a call!

Question :	What do I do if my key brakes inside the lock?
Answer :	You can try to remove the key with tweezers if you can get a good grip on the remaining key inside. Otherwise, you could try a local locksmith.

Question :	how would you open like a combianation lock or a key lock if you lost the key or if you know the web adress of the place that can help me please send it to me
Answer :	If you have lost your combination for your lock you can visit this web address for more information on obtaining your combo. http://www.masterlocks.com/lost_combo.htm If you have lost your key you will need to know the key number to get a replacement key, then give us a call.

Question :	At our company the Master padlock broke and needed to be cut off the door. There are a number of users who have keys #3210. Can we get a padlock keyed for #3210? Jack Dettleff
Answer :	Yes you can! Give us a call today and we can ship them out right away!

Question :	I am looking for a trailer lock to fit a 2 5/16" bull dog hitch. Please let me know if you make them. I know you make one for a 2" bull dog. I have two new trailers and it seems that nobody has locks for this size hitch. If you do make these please let me know the part number and how to order them. Thank you
Answer :	Lock number 35 fits 2" and 2 5/16" if you would like to order one give us a call!

Question :	We have a number of older brass combination locks with fourdials on the bottom. There is a keyhole (?) on the side. Unfortunately we have lost the instructions for resetting the combination as well as the key (if we ever had one). Can you tell me how to reset the combination?
Answer :	The following are specific instructions regarding the changing of combinations on the Master Lock model 175 and 175LH - "This lock has been tested and preset to open at 0000. Dial this number and depress shackle to open it. 1. After opening lock, inster "Change Key" into keyhole on side of lock. Press key firmly, and turn 90 degrees right (key will automatically hold this position). 2. Set wheels to the new combination you want (NOTE: pick a number you can easily remember). 3. Return Change Key to left and remove. Lock now is set to your new chosen number. TO LOCK: Scramble the wheels, and depress shackle. TO RE-OPEN: Dial your chosen number; depress shackle. To change combination thereagter, simply dial your combination, open lock, and follow steps 1 to 3 above." oil occasionally

Question :	I lost my key to my lock, can I get a new key by using the number on the lock?
Answer :	The only way we can get another key made for you is to know the key number, which is usually printed on the key. However, if you do find your key number we can get a replacement key out to you! Also, try taking your lock to your local locksmith for help.

Question :	I am looking for a lock to keep the switch on my shopsmith (its a combination table saw and lathe) on either side of the toggle switch is a hole aprox 1/8" and about 2+1/2 inches apart
Answer :	It sounds like the model no. 7LF might work for you. You might have to egg that 1/8" hole out a little. Check out the dimensions for the 7LF in the online catalog area.

Question :	I am interested in purchasing the short version of the 115 lock in bulk, keyed alike. Is there a way to do this and do you offer a wholesale price? Thanks...lace
Answer :	Lace - Yes please give us a call so we can assist you further. Thank you.

Question :	i have a lock that says we can make our own combonation. but we cant figure out how to do it! can u tell me how? thanks mike
Answer :	I believe the model number might be 175. Are there four dials on the bottom? If so, check the FAQ area for specific instructions regarding the model no. 175.

Question :	which is the best most secure boltcutter resistant model you have thanks for reply Joe Krager
Answer :	Most probably the Pro-Series line of locks. Shrouded models provide excellent protection against bolt cutting attempts.

Question :	I am visually impaired and run a business. I am looking for a lock that does not use a key that a totally blind person can use. Most of the people that I service are on a limited income so the price has to be resonable. I would like to have something like a padlock that can be used anywhere. Thank you, Phyllis.
Answer :	Hi Phyllis - I believe the model 1520 would be perfect for you. The tabs for the combination of numbers on the barrel of the lock can easily be remembered by touch. Check out the 1520 in the online catalog area.

Question :	I just bought a combo lock. I do not no how to work it.could you please tell me how. I could really use the help!
Answer :	Turn RIGHT two or more whole turns then stop on the first number Turn LEFT one whole turn past first number and then stop on second number Turn RIGHT and stop at third number and pull shackle open

Question :	Is there a lock available that is both a combination and key lock. if there is where can I get one and how much?
Answer :	The model 1525 does exactly that! Give us a call to discuss pricing and availabilty!

Question :	I am looking for a keyed alike padlock with a 2 1/2" shackle that can withstand the weather, dust and dirt. Cheryl
Answer :	Cheryl - Master Lock model 2KALJ - Brass body lock with 2.5" shackle sounds like it would be perfect for you! Check it out in the catalog area!

Question :	I have misplaced the change key key to my model 175. Can I obtain a new one inexpensively?
Answer :	Please forward us your address and we will send you a change key at no charge.

Question :	Your web site is really great. However: where can I get an actual paper catalog containing all of the padlocks made by the Master Lock Company as well as keyblanks? Thanks a lot! Note: this is not meant at all as an insult to your website. I just have an easier time finding things and comparing things when they are in a paper form.
Answer :	Please forward us your address and we will forward you a complete catalog!

Question :	What is the significance of the 2K after a part #? Does it mean that it takes the 2K keyblank, the reverse of the standard padlock key?
Answer :	You are correct!

Question :	I have A pro sport combo lock and I want to reset the combonation but I lost the directions would you plese tell me how to do it. I could really use the help. thanks,lance
Answer :	Hello, When the lock is in the open position, pull the end piece off. The end piece is the part that the shackle locks into. Then, pull all of the plastic rings off the barrel of the lock. Next, line up all the red noches that are on the barrel to the red arrow on the side of the lock. Then, slide the rings back on to the barrel to your desired combination. Finally, snap the end piece back on to the lock. Thanks, Steve

Question :	I have a model 430 motor lock & lost the keys. Tried my local locksmith & he said without the key # I'm out of luck.... any ideas?
Answer :	Unfortunately your locksmith is correct, there's nothing we can do. Sorry, Steve

Question :	i lost the combo for my lock? number on back is 910088 how can i get the combo for it? master lock
Answer :	Check with your local hardware store, or locksmith. They should be able to retrieve your missing combination. Thanks, Steve

HPI - Online is one of the largest international distributors of master lock products in the world. Masterlocks.com is dedicated to bring you great prices on a wide range of locks and security devices for virtually any application. If it can be locked or secured in any fashion, then we probably have the lock to do it ! We have brass padlocks, aluminum padlocks, combination padlocks, 4-pin and 5pin padlocks just to name a few! We are here to serve you whether you need one lock or a boxcar full!

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